Best Practice Webinar: Optimizing Field Service Automation with Epicor
Manufacturers today often extend their offerings to after-sales service or partnering with a service provider, driven to make customer satisfaction a priority in order to remain competitive. However, many organizations strive to find the right balance between customer satisfaction and revenue generation.
The effective management of these field service demands can increase revenue and improve customer satisfaction.
In this on-demand webinar, learn how to:
- Maintain a 360 degree view of customer sites, equipment, and service coverage
- Quickly capture service needs and access customer, site, and equipment info to shorten the time between call receipt and job assignment
- Schedule the right technician, with the right tools, at the right time, to complete the service correctly
- Enable field technicians to work off or online, allowing them to complete the service regardless of internet coverage
- Reduce time to pay by invoicing for service work the same day it is completed
Watch today to learn for strategies to increase the efficiency and productivity of field personnel.