Acquiring complicated ERP software and enterprise solutions is, um, complicated. And negotiating the best-possible deal is difficult – and not something organizations do often. Most companies end up paying more than they should – for years. But it doesn’t have to be that way. We asked Ultra Senior Consultant Ernie Eichenbaum, an expert in effective negotiation, for his advice. Learn how he approaches the software contract process in this excerpt from a recent webinar.