Many ERP vendors are introducing more intuitive user interfaces for an improved look and feel. If these capabilities are not understood, ERP selection will fall well short of its potential.
In terms of ease of use, we see plenty examples of ERP implementations that have gone wrong due to a poor “user experience.”
The story of Avon’s failed $125 million implementation of SAP software is a dramatic example of how usability has become a critical issue for today’s business. Users now expect simple, well-designed applications in their personal lives. Thus, they have no patience for disappointing technology at work – especially in costly enterprise-wide systems.
Usability and ERP Selection
Today’s business user doesn’t expect a clunky or difficult to use enterprise software system. Most modern ERP systems now offer an intuitive look and feel, with an easy to navigate user experience.
Part of the success of an ERP implementation is user acceptance, and we’ve found that easy to use screens, commands and reports all help in user adoption of a new system. Look for simplified screens and data displays that are intuitive for shop floor workers and the front office.
An easy interface lets the end-user get up and running faster, which shortens implementation time. That’s why it’s key to search for an easy, usable, convenient and “pleasurable” user experience.
ERP Usability and The Bottom Line
A recent Forbes article makes a related point. The post entitled “The Days Of Brute Force ERP Are Over” notes that today’s ERP vendor offers more customizable, intuitive interface that delivers information the customers, suppliers and external partners need first.
A more user-friendly interface helps manufacturers work smarter. As the author notes: “Improved ERP usability increases the value and velocity of customer information. Plus, improved ERP system usability on the shop floor improves cycle time reductions, reduces order re-work, improves quality management and leads to greater production yields.”
ERP ease of use is critical, and another example of how important it is for ERP systems to stay current to meet today’s business requirements.
In fact, we see “ease of use” as one of the 7 critical “New Rules of ERP” for companies to keep in mind.
Download the informative white paper “The New Rules of ERP” to do more than implement technology.
With the new rules of ERP in mind, your company is better able to achieve key business outcomes such as improved customer service, reduced lead time, improved quality, reduced asset turns, higher productivity and improved, more timely decision making.