Tribridge is a technology services firm that specializes in business applications and cloud solutions. Although they are a relatively young company, they bring decades of experience to the table and have the client success record to prove it.
Tribridge appears able to capture that elusive attribute of excelling in many areas without compromising quality.
Ultra recently put together a webinar with Tribridge and invited Hal Walker, Strategic Alliances Manager, Abhi Ghatak, Principal in the Consumer & Industrial Products Vertical, and Matthew McNulty, the Senior Director for Consumer & Industrial Products.
Together, they illustrated Tribridge’s background and provided insight into what tools the company is using to complete its customer’s goals.
Founded in 1998, Tribridge specializes in applying business software and cloud solutions. They assist mid-market and enterprise customers in solving their business challenges through strategic consulting services, innovative offerings, and industry-specific solutions built on the latest technologies.
Even though the company is not even two decades old, they already have seven-hundred and fifty team members and over four thousand customers.
Furthermore, they have been savvy enough to experience consistent growth year-over-year and have won multiple awards for their work as Microsoft and NetSuite Implementation Partners. They even boast the largest Microsoft Dynamics customer base in North America.
Tribridge has divided their business into four key units:
- Microsoft Business Unit
- NetSuite Business Unit
- Concerto Private Cloud Business Unit
- Human Capital Business Unit
Tribridge is headquartered in Tampa, Florida, so the majority of their offices reside on the East Coast; however, they have a fully-fledged presence nationwide since the majority of their current projects are located on the West Coast.
One of Tribridge’s most important assets is their consultants. On average, their consultants have about fifteen years of experience. The company is not interested in hiring younger talent at the moment, because they want to make sure their customers are getting the benefit of the experiences their consultants can provide.
The breakdown of their consultants varies, but currently they have enlisted about twenty-five for their NetSuite business, and between one-hundred and fifty and two hundred for their Microsoft business, depending on which Microsoft software offering is being considered.
Tribridge offers a multitude of services to their customers within each of the four industry verticals discussed above. They provide a comprehensive service that can consist of the following offerings:
- Cloud computing
- Business consulting
- Enterprise Resource Planning
- Customer Relationship Management
- Portals and Collaboration
- Custom Software Development
Because Tribridge can provide these services, customers going through major transformations can and will use multiple offerings at once.
Tribridge makes exceptional effort to deeply understand their customers’ business processes to provide the best service and own parts of the process to increase the ease of the transformation for the customer. They can also manage other services and include support.
Tribridge often owns the customers’ technology strategy, the solution integration and validation, and the billing relationship. The company focuses on cutting edge cloud technology that includes what is becoming standard, like comprehensive business intelligence, workflows, and action item-oriented dashboards.
Tribridge has found that their services have zeroed in on four key industry verticals: The Public Sector, Consumer & Industrial Products, Professional Services, and Healthcare.
Within Consumer & Industrial Products, their focus is mostly on manufacturing and distribution companies with a small portion of that sector consisting of retail firms.
During the webinar, it was clear they were extremely proud of their recent marketing efforts, which have focused on digital marketing and optimizing their reach through outbound multi-touch campaigns and through participating in trade shows and partnerships with companies such as K-eCommerce and Sana.
Their marketing efforts and subsequent expertise has helped them cultivate customer relationships with well-known brands such as Nissan, Paramount Coffee, Bed Bath and Beyond, and Kate Somerville, among many others.
Because of their wide array of quality services, Tribridge brings a lot of value to the table. Their solutions are purpose-built based on common industry requirements and best practices. They provide a comprehensive suite of capabilities on a single platform.
Their enterprise software implementation reduces time and costs and speeds up value realization. Their work is easily extensible to allow optional functionality via third parties. Finally, they have proven research and development and scale of software like Microsoft with the knowledge and flexibility of Tribridge as a partner.
For the purpose of this webinar, the focus was on Tribridge’s distribution offerings. They have a custom-built solution for wholesale distribution business models. They are pre-configured with core functionality to support all distribution functions.
The solution hosts the following features:
- Finance set ups
- Production information and inventory
- Human resources
- Power business intelligence dashboards
- Key performance indicators
- Workflow processes
- Data entity templates
- LCS BPM templates
- Core user roles
Additionally, the solution can also include EDI, CPQ, eCommerce solutions, Advanced Warehouse Management, Forecasting and Rebates.
Some highlights of their distribution solution include intensive container management, which allows for tracking containers throughout an entire transit process, which improves visibility.
Job Costing and Scheduling are also offered, which are especially helpful for capital equipment manufacturers who need features that allow them to track projects and track government compliances through reporting.
The Value of Tribridge
Because Tribridge has such a wide array of service offerings, they have adapted their implementation methodology to fit. To realize the quickest value, Tribridge first focuses on rapid deployment of their “core” installation softwares, and then leverages that to flesh out any custom-built functionality.
They pride themselves on a straightforward implementation, and offer a wealth of resources to expedite and ease the process. The implementation strategy is highly flexible, includes solution workshops, and is planned based on each client’s specific needs and implementation goals to realize the most value for each client.
Tribridge is highly specialized and highly varied all at the same time. Part of the reason they have been successful is obviously due to their expertise and business acumen, but as always, the firm’s culture has played an enormous part.
Tribridge has a partnering culture that prioritizes collaboration with customers and real people and emphasizes servant leadership and accountability. To accomplish this unique culture, they place huge importance on education and straightforward conversation about their offering and what a partnership with Tribridge means.
Tribridge can offer expertise and solutions for a multitude of industry verticals and softwares, but they’ve been able to keep their methodology and implementation straightforward and fluff-free. And if the success of their customers is anything to go by, Tribridge is just getting started.
For more information on Tribridge, visit their website here.