Manufacturer of industrial burners and combustion systems.
The company’s new CIO began a process improvement initiative which resulted in significant changes across the company. As the projects continued to deliver benefits, they reached a point where their legacy technology simply could not keep up with the changes. It was time for an ERP selection project.
Challenges
At the time of engagement with Ultra, the company was hindered by several stand-alone legacy systems in 8 different global facilities across 3 continents.
- Business users were creating their own process improvement projects and custom-built tools to address deficiencies.
- There were dozens of independent process initiatives with limited visibility and duplication.
- Process improvement benefits became more difficult as existing technology tools encumbered change.
About the Company
Eclipse, Inc. a worldwide manufacturer of industrial burners and combustion systems, heat exchangers & recuperators, safety shutoff valves & gas valve trains, and control panels for combustion processes.
“Ultra added some necessary structure to hold the vendors accountable. Normally, vendors just show you what they think you want to see. Ultra held them to a script, which is essential for narrowing a long list down to a short list.”
— Tim Plummer, IT Director, Deschutes Brewery
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Download the full case study to see how Ultra added ERP to the company’s existing Lean Six Sigma approach to process improvement.
