Today’s business buyers, like consumers, expect the Amazon experience: They want what they want ASAP. And they want the buying process to be frictionless.

As a distributor, how do you offer that easy, seamless experience to your customers?

The answer lies in re-thinking your strategy, committing to best practices, and, perhaps most important, re-making your processes.

To make that critical transformation you must ask strategic questions, re-consider everything you “know,” objectively evaluate your core business processes, understand your current state, and envision your future state.