Once you have taken the time to document your company’s business processes through current state mapping, a business process review should be conducted. This review should involve key business users, department management, and an expert business process improvement consultant. It is important to have an outsider, like Ultra, so they can provide an independent opinion of the process.
How to Determine If Your Business Processes Add Value
When you conducted your business process analysis, you looked at several parts of your business as-is. Now, it is time for these processes to be reviewed. Then, the team needs to ask: do these business processes add value to our business?
Other questions you should ask include:
- Is there waste in our business processes?
- Are their redundancies in the processes and data such as the utilization of data entry versus more streamlined, automated processes?
In the business process mapping phase of the BPI project, users and management identify the key performance metrics used in managing the business day-to-day.
This enables users and management to input their opinions during this business process review. You should be asking yourself these questions:
- Are there problems or issues with the process?
- What are some suggestions for improvement?
An experienced business process consultant can guide your team through a thorough review of your business processes.
The process review is documented and added to the current state documentation folder.