Infor, the third largest ERP vendor with over $3 billion in annual revenue, 14,000 employees and over 73,000 customers in 200 countries, considers itself to be a startup company. Were you to only consider the company’s 30 years of experience and more than 6,000 customers in the distribution industry space deployed on their solutions, this notion would be rather far-fetched. However, as the company continues to operate and deploy new products for Infor Distribution ERP, they exhibit the flexibility and innovation of a new player in the market.
Addressing Omni Channel Challenges with Infor Distribution ERP
Competitive pressures from big box retailers, e-tailers such as Amazon, and third party logistic providers are among the pressures requiring distribution companies to differentiate themselves with services. In response, distributors are adding services such as kitting and labeling to their operations, thus requiring their software solutions to support more than just the traditional distribution process.
In addition to traditional phone, fax, and showroom orders, there are also email, E-commerce, and mobile orders to manage. This omni channel approach means multiple transaction types must be supported through each channel including orders, quotes and returns. Omni channel also means order density has increased – in tandem customer expectations increase – so managing the increase in order to delivery cycles has become more difficult.
The need for distributors to adopt an omni channel approach also creates more complex rebates and claims processes and makes managing credit risk more difficult. In addition, controlling excess inventory and price optimization is more difficult, while pick and pack operations must become more efficient.
Infor’s client roster of distributors includes leaders in building materials, HVAC, electrical, and industrial verticals. Many of the recent Infor Distribution ERP product developments and enhancements support the distribution industry and address the many challenges faced by distributors. These developments and enhancements include pricing science, proof of delivery, storeroom, and order point solutions.
Infor Distribution ERP also gives customers the freedom of choice with a complete wholesale and distribution solution deployable on premise or as a cloud solution with additional solutions such as mobile applications to help increase response times and improve decision making, and Infor Ming.le that allows for social collaboration, process improvement and contextual analytics.
Infor Distribution ERP In Action
You can learn more about Infor solutions for the distribution industry and a demonstration of their system in a plan-to-shipment business flow with a recent Ultra webinar.
Head to our On-Demand Webinars page where you can find the ‘Distribution ERP Webinar Series’ from April 5-7, 2016 and request access for the webinar.