Category: Updated

Syreeta Pratt

Syreeta Pratt is a Transformational Change Leader with 15 years of Organizational Change Management (OCM), Training, and Communications expertise. Because Syreeta cares about how people are impacted by workplace changes, in her current role as Senior Consultant with Ultra, she focuses on “Positive People-Focused Change Management” that creates a safe space for people to be seen and heard as they navigate complex business changes and technology implementations as well as business process, policy, procedure, and culture changes. Syreeta’s comprehensive experience across numerous industries and technology implementations (i.e., ERP, SAP, Salesforce, cloud-based solutions, collaborative engagement tools, etc.) coupled with her expert soft skills have equipped her to provide exceptional OCM services and “professional serenity” to clients in consulting, technology, manufacturing, supply chain, construction, utilities, financial services, healthcare, life sciences, pharmaceuticals, retail, government, education, and TV/media industries.

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ERP consultant implementation team

Amy Timmons

Amy has over a decade of experience working with executive leadership to ensure the deployment of resources is aligned with the company’s strategic and financial goals.

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ERP consultant implementation team

Roberto Aguilar

Roberto is an accomplished project and program manager with more than 20 years of experience impacting the competitive performance, profitability, and overall success of diverse organizations around the globe.
With an impressive career launched with hands-on, senior management and technical roles in the areas of consulting, project implementation, and quality assurance, Roberto provides clients with the knowledge, support, and resources to exceed objectives. He has been commended for organizational contributions that range from renewal of multimillion-dollar contracts to implementation of advanced process improvement strategies.

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Southwest Airlines and how they could have avoided a disaster

Lessons from Southwest’s Avoidable Crisis

As I enjoyed the season’s festivities with my family, I couldn’t help but notice the sad unraveling of Southwest Airlines and the issues that resulted in more than 15,000 canceled flights in one week, inconveniencing hundreds of thousands of customers (even a bride who missed her own destination wedding (1)). I wondered if, when we say, “Have a Prosperous New Year,” should we really add, “but don’t hurt others as you do”?

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ERP consultant implementation team

Marc Tedeschi

Since 1998, Marc Tedeschi has dedicated his career to elevating customers across North and South America, Europe, and Great Britain to their full potential by leveraging technology, best practices, and innovation. Marc brings in-depth knowledge and perspective of the world’s leading ERP solutions and partners. He is a strategic thinker with the experience and reputation of building trust, achieving results, and loyally supporting customers’ goals. He has held a variety of roles in the ERP space including Help Desk Support, Implementation, Product Development, Account Management, and Sales. Marc graduated from the University of Connecticut with a BS in Business Finance and resides in Montgomery, TX.

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