About the Podcast

Hosted by Ultra’s Strategic Alliances Director Michael Chesin, the Industry Insights Podcast puts the focus on common challenges facing industries within manufacturing and distribution. Each episode features a guest interview with an industry expert from a leading ERP Vendor.

Episode 15: (10:12)

Industry 4.0 has brought significant change in the way industrial manufacturers interact with their customers and prospects. Increased demand for personalized products has made the need for flexibility and highly tailored digital transactions greater than ever.

What’s more, in these times of economic uncertainty it is especially critical for companies to get products included in more opportunities, quickly deliver complete and accurate quotes, and rapidly fulfill orders – or risk losing deals to competitors.

Michael Chesin sits down with Nick Castellina, Director of Industry and Solution Strategy at Infor, to discuss redefining the customer experience in manufacturing, and how optimized product configuration can help manufacturers and their customers thrive in Industry 4.0

Key Takeaways

• Learn the impact of Industry 4.0 on the customer experience within manufacturing
• Understand why optimized product configuration is so important to customer satisfaction
• Key components to a successful product configuration
• The role of data in an optimized product configuration strategy

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Learn more at infor.com.

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