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Home / ERP Blog 04.11.16 / Continuous Improvement / The Case for a Chief Process Improvement Officer
04.11.16

The Case for a Chief Process Improvement Officer

“Leadership: the capacity to translate vision into reality.”

Once a manufacturing organization forms a team that will lead a Business Process Improvement planning process as related to ERP selection, who will serve as owner?

While the make-up of core team members is important, the team needs a designated leader – what we like to call a Chief Process Improvement Officer.

When a process owner directs the initiative, ERP selection will go better, but process improvement doesn’t end with ERP implementation.

It’s not just about how processes affect business technology systems; it’s also how effective the processes are in a manufacturing facility or in a business function, within logistics, shipping, quality and other functional areas.

The business process owner leads the team in identifying all of the business processes in the enterprise impacted by a new solution.  The leader should solicit input from business process owners by function within the company. As an example input comes from:

  • Controller for costing and general ledger processes
  • Credit Manager for credit and accounts receivable processes
  • Customer Service manager for quoting and order processing processes
  • Supply chain manager for S&OP, material planning, and scheduling
  • Production/Operation Manager for scheduling, production, shop floor, etc.

Learn More

Here’s a question our team of independent ERP consultants hears often: What’s the best way for your organization to achieve continuous business process improvement?

As manufacturing activity enters into an uptick, how can organizations work more effectively and efficiently to handle new opportunities?

Download a free Ultra white paper that shares five guidelines, including the suggestion for establishing a Chief Process Improvement Officer, for business process improvement planning. The roadmap will help your company achieve true business performance improvement and ROI.

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Categories: Continuous Improvement Tags: BPI, ERP Projects, Project Management

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About Jeff Carr

Jeff Carr

Jeff Carr is Founder and CEO of Ultra Consultants, independent advisors, researchers and consultants serving the manufacturing and distribution industries with enterprise technology expertise. Jeff is a leading independent voice in enterprise technology, ERP selection, evaluation, implementation and business process improvement. Jeff’s organizations have helped 1,200 manufacturing companies transform business operations. Jeff’s results-focused career spans four decades serving manufacturers. He leads Ultra’s high-impact process improvement programs that leverage today’s technology. Jeff is a graduate of University of Illinois.

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