Distribution Q&A: Lessons Learned from the Pandemic – and Smart Changes to Make
Many distributors struggled amid the uncertainty of the COVID-19 pandemic. But that is old news.
July 30, 2021
Many distributors struggled amid the uncertainty of the COVID-19 pandemic. But that is old news.
In the new now, distributors are challenged like never before: Supply chain networks remain exceptionally complex and unpredictable, competition is tougher every day and customer expectations are escalating. And, most important, margins are slim and getting slimmer.
For manufacturers in virtually every vertical, the capabilities offered by the 4th Industrial Revolution, particularly the Industrial Internet of Things (IIoT), artificial intelligence, automation and connected machines, are enabling greater operational efficiency, higher product quality and improved maintenance processes – and are driving changes to long-established business models.
Business success depends, in large part, on using the best software. When it comes time to selecting modern ERP software or other technologies, even savvy leaders face difficulties due to the sheer number of software solutions on the market and the complexity of enterprise software.
At this point, business customers, like consumers, expect the Amazon experience: They want what they want ASAP. And they want the buying process to be frictionless.
Adopt Amazon’s Playbook to Build Loyalty and Operational Excellence Today’s business buyers, like consumers, expect the Amazon experience: They want what they want ASAP. And they want the buying process