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Join Ultra and Epicor for

Optimizing Field Service Automation

Thursday, April 19th at 1:00PM CT (2:00 PM ET)


Presented and Moderated by Ultra Consultants

Manufacturers today are often extending their offerings to after sales service or partnering with a service provider. Manufacturers are driven to be customer-centric and customer satisfaction must be a priority in order to remain competitive.

But many organizations strive to find the right balance between customer satisfaction and revenue generation.

Join Ultra Consultants and Epicor for a free webinar to gain an understanding of field service automation that delivers a balance between scheduling and dispatching to cover a broad range of activities from installations to repairs, preventative maintenance as well as work covered by warranties and service contracts.

Effectively handling these field service demands can increase revenue and improve customer satisfaction. We will show you how making the transition to field service automation can increase the efficiency and productivity of the field personnel.

During this webinar you will learn how to:

  • Maintain a 360 degree view of customer sites, equipment, and service coverage
  • Quickly capture service needs and access customer, site, and equipment info to shorten the time between call receipt and job assignment
  • Schedule the right technician, with the right tools, at the right time to complete the service right, the first time
  • Enable field technicians to work online or offline allowing them to complete the service regardless of Internet coverage
  • Reduce time to pay by invoicing for service work the same day it is completed

About Epicor

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries.

Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand.

The Company’s headquarters are located in Austin, Texas, with offices and affiliates worldwide.

About the Speakers:

Mike Dolphin – Sr Solutions Engineer.

Has been with Epicor for just over 10 years, engaging with manufacturers, distributors, and service organizations to help identify solutions for complex business issues through the use of technology.


Kathie Poindexter

Product Marketing Directory

Epicor ERP Manufacturing and Supply Chain

Epicor Software Corporation


About speaker:


Kathie Poindexter joined Epicor Software in 2010, bringing more than 25 years success in the Electronics & High Tech and Aerospace & Defense industries as well as implementation consulting and product marketing for enterprise resource planning (ERP) solutions. In her current position as manager, product marketing manufacturing and supply chain, Poindexter is responsible for leading and developing Epicor’s initiatives in the growing and dynamic ETO and project manufacturing market sector. Her industry experience is invaluable to helping Epicor build strong market share within this key manufacturing vertical.


Prior to joining Epicor Poindexter spent a number of years as a senior solution engineer providing ERP pre-sale and consulting support for both commercial and public sector A&D, ETO and project-based manufacturing businesses. Prior to moving into the software industry, Poindexter had an extensive background in manufacturing operations, finance, government contract compliance, and ERP project implementation,  in management positions at Cubic Defense Applications, Lockheed Martin and General Dynamics.

Poindexter attended University of Redlands, California earning a Bachelor of Science in Business Administration and a Master of Arts in Management.