With 2026 approaching, companies are getting ready to start the new year with new initiatives across technology, operations, customer experience, and workforce structure.
Written by the consultants who run these selections, not by a software vendor.
[ From the guide ]
With 2026 approaching, companies are getting ready to start the new year with new initiatives across technology, operations, customer experience, and workforce structure. With multiple projects on the horizon, leaders are trying to address changes in regulations, talent shortages and economic unpredictability. But while organizations are reinventing how work gets done, they still need to keep employees engaged and productive. Knowing what to change doesn't easily carry through to getting people to change how they work.
That's why organizational change management (OCM) becomes the deciding factor in whether transformations are successful. This eBook explores what's coming in 2026, how traditional methods of change management need to evolve, and practical steps for creating an effective OCM strategy.
There are several major trends that are set to align over the next year, forcing organizations to rethink operations. The first is AI, which will make the shift from being an experiment to becoming woven into everyday workflows. Its adoption will reshape roles, skill sets and decision-making. Also, companies will continue to embark on digital transformation projects, whether from ERP implementation, new data governance strategies, or compliance initiatives—sometimes simultaneously. In fact, research shows that a typical organization undergoes as many as five major changes in as little as three years.1