This week we worked with a mid-market distributor to improve their business processes and assist with the selection of new ERP software. In our process we had the opportunity to review Oracle’s Enterprise One solution for Distribution. Oracle Enterprise One is the new name for the product that many in the industry knew of as One World from J.D. Edwards.
Oracle continues to invest in Enterprise One as it is a critical component of its mid-market strategy. Enterprise One is best known as a manufacturing package, but has its roots in distribution.
The product’s look and feel is solid. J.D. Edwards was a leader in the use of “transaction grid processing” to format and transfer information between Excel and ERP. Oracle’s Enterprise One continues its leadership in new technology with full Apple I-Pad capabilities. Also, Enterprise One excels in end user documentation with the acquisition of the User Productivity Kit (UPK). This Oracle productivity tool facilitates the development of fully integrated training materials (including end user testing) to document processes and train employees.
Oracle’s Enterprise One offers a Business Intelligence (BI) tool with set preconfigured cubes and views of data by function (over 8000 metrics and reports), offering a quick Phase I ERP Implementation of BI (many other vendors recommend BI as a second phase implementation).
Additionally, the Customer Relationship Management (CRM) tool has a BI like home page that shows metrics for the individual sales person. The CRM On-Demand tool provides for tracking information by customer and by employee at that customer. CRM On-Demand is a SaaS model, and it is fully integrated to JDE.
When product is in short supply, customer service can best meet the needs of the end customer with the advanced order prioritization tool. This tool runs in an hourly batch process to allocate product to orders in short supply. A customer score is developed which drives the allocation. Additionally, the base system offers logic to drive a customer order line to a secondary warehouse ship from location when the primary is out of stock.
Oracle’s Enterprise One has a fully functional Distribution Requirements Planning (DRP) capability across multiple locations at one time. However, the best Supply Chain feature may be the ability to have the system recommend transferring inventory between locations vs. purchasing. This easy to view capability offers the distributor the ability to better manage inventory investments.
Oracle’s Enterprise One is not just for manufacturers. It is an excellent solution for the mid-market distribution company.